Vacancy: Quality Assurance Officer
Key Roles and Responsibilities:
- Support compliance with ISO 9001:2015 (ISO 9001:2026 as amended) requirements, hospital policies, and regulatory standards.
- Assist in the maintenance of the hospital’s Quality Management System.
- Support departments in investigating quality related incidents and implementing corrective actions.
- Assist with collecting, analysing, and compilation of quality assurance data.
- Maintain accurate quality assurance records and databases.
- Coordinate and participate in internal quality audits across departments.
- Support quality assurance training and awareness programs for staff.
Minimum Requirements
- Diploma/Degree in Quality Management, Healthcare Management, Nursing, Risk/Compliance Management, or related field.
- A minimum of 5 years work experience in healthcare
Applications must comprise of the following:
- A cover letter.
- An updated curriculum vitae.
- Copies of academic qualifications and supporting documents, including HPCNA registration (if applicable).
The Quality Assurance Officer reports to the Quality Assurance Manager.
Interested candidates may submit their applications via email to: recruitment@ongwediva-medipark.com
Applicants must write the job title of the position they are applying for in the subject line of the email. Only emailed applications will be accepted.
Vacancy: Client Relations Officer
Key Roles and Responsibilities:
- Serve as the primary point of contact between Medipark and Special Purpose Funders (SPF)
- Develop and implement initiatives aimed at improving the relationship between Medipark, SPF, external service providers and patients.
- Act as a liaison between external service providers, internal support departments, and SPF to resolve operational and administrative challenges.
- Assist healthcare providers in resolving approval queries to ensure timely patient care.
- Investigate and resolve patient complaints, concerns, and service-related issues in a timely and professional manner.
- Facilitate communication, including translation between patients, families, healthcare providers, and support departments where required.
- Provide training, guidance, and support to administrative and clinical staff regarding SPF requirements and authorization processes.
- Support marketing, stakeholder engagement, outreach, and business development activities targeting SPF members.
- Analyse operational data and prepare regular reports for management.
- Monitor service trends, identify areas for improvement, and make recommendations to enhance operational efficiency and customer satisfaction.
- Perform any other duties reasonably assigned that support stakeholder relationship management, patient experience, and business growth objectives.
Minimum Requirements
- Must be able to speak, read and write in English, Oshiwambo and Portuguese.
- A minimum of 2 years work experience in healthcare administration, marketing or stakeholder management.
- Related tertiary qualification
Applications must comprise of the following:
- A cover letter.
- An updated curriculum vitae.
- Copies of academic qualifications and supporting documents
Interested candidates may submit their applications via email to: recruitment@ongwediva-medipark.com
Applicants must write the job title of the position they are applying for in the subject line of the email. Only emailed applications will be accepted.
Closing date: 10 July 2026
